Return Policy
At Autokaaran Seafoods, we are committed to providing our customers with the freshest, highest quality seafood. Due to the perishable nature of our products, we have specific guidelines for returns and refunds to ensure your satisfaction.
Please read our Return Policy carefully:
1. Return Eligibility
Given the nature of seafood products, we are unable to accept returns unless the product is:
- Damaged or Defective: If you receive a damaged or defective product, please contact us immediately.
- Incorrect Item: If you received an incorrect item that does not match what you ordered, we will accept a return.
2. How to Request a Return
If you believe your product is eligible for a return, please follow these steps:
- Contact Us: Notify us within 48 hours of delivery by calling our support team at 9629221121 or emailing us at support@autokaaranseafoods.com.
- Provide Evidence: Please send us clear photos of the product, packaging, and any visible damage or issues with the item.
- Return Authorization: Once your return request is approved, we will provide you with further instructions on how to return the product (if applicable).
3. Refunds
- If your return is approved, we will process a refund for the value of the returned product. Refunds will be issued to the original payment method.
- Refund processing may take 5-7 business days, depending on your bank or payment provider.
4. Non-Returnable Items
Due to the perishable nature of our products, we do not accept returns on:
- Fresh seafood items that are consumed or opened after delivery.
- Products that were correctly delivered but for which the customer changed their mind.
5. Exchanges
We do not offer exchanges for seafood products. If you would like a different item, please return the original item for a refund (if eligible) and place a new order for the replacement item.
6. Shipping Costs for Returns
- If the return is due to our error (e.g., damaged or incorrect items), we will cover the cost of return shipping.
- If the return is due to a customer error or change of mind, the customer will be responsible for return shipping costs.
7. Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to reach out:
Support Number: +91 93638 58359
Support Email: support@autokaaranseafoods.com
Customer Satisfaction is Our Priority!
At Autokaaran Seafoods, we want you to enjoy the freshest seafood possible. If there are any issues with your order, we are here to make things right. Thank you for choosing us!